Refund Policy

1. Money-Back Guarantee

NetherCloud offers a 48-hour money-back guarantee for all new customers. If you are not satisfied with our service for any reason within the first 48 hours of your initial purchase, you may request a full refund.

This guarantee applies to:

• First-time purchases only
• All hosting plans (Spark, Blaze, Inferno, Nether King)
• Requests submitted within 48 hours of payment

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

3. How to Request a Refund

To request a refund, please follow these steps:

1. 1Contact our support team via email at support@nethercloud.hu or through Discord.
2. 2Provide your account email and order/transaction ID.
3. 3Explain the reason for your refund request.
4. 4Our team will review and respond within 24 hours.

4. Refund Processing

Once your refund is approved:

• Refunds are processed to the original payment method
• Credit/debit card refunds typically take 5-10 business days
• Bank processing times may vary by institution
• You will receive an email confirmation when the refund is initiated

5. Partial Refunds

Partial refunds may be offered at our discretion in the following cases:

• Service outages lasting more than 24 hours (prorated credit)
• Downgrading to a lower plan (prorated difference)
• Extended technical issues affecting your service

6. Chargebacks

We strongly encourage customers to contact us directly before initiating a chargeback with their bank. Chargebacks initiated without prior contact may result in:

• Immediate suspension of all services
• Permanent ban from our platform
• Additional fees being passed to the customer

Please give us the opportunity to resolve any issues before taking this step.

7. Contact Us

If you have any questions about our refund policy, please contact us: